BMK Consultancy
Service design expertise and user-centred digital transformation support for public and private sector organisations.
What we do
BMK Consultancy brings senior service design expertise to complex digital transformation initiatives, connecting user needs, service constraints, and operational goals to create services that work end to end.
Portfolio
Service discovery and design for digital services supporting junior doctors, dentists, pharmacists, and healthcare scientists across training, onboarding, rotations, ARCP, ESR interfaces, and data migration from legacy platforms.
Discovery and delivery for freight strategy, Brexit regulatory services, port operations, Salesforce CRM, booking journeys, customs integrations, and inventory replacement.
Service design across food management, Salesforce, SAP, MuleSoft, data hub, inventory, and operational workflows spanning UK and international business units.
Service design for event management, ticketing, venue operations, and hospitality journeys, aligning customer experiences with the teams and systems that deliver them.
Services
Delivery of UCD solutions and strategies that improve engagement, service outcomes, and digital adoption.
Service design initiatives that map complex journeys, streamline processes, and improve delivery for clients.
Research across diverse user groups, with insights translated into actionable design and delivery strategies.
Discovery, Alpha, Beta, and Live delivery aligned to GDS and NHS standards, accessibility, consistency, and equity.
Approach
The work blends user research, journey mapping, service blueprinting, agile facilitation, and stakeholder alignment so teams can move from ambiguity to coherent, accessible, and deliverable services.
Stakeholder interviews, user needs, service audits, risks, and process discovery.
As-is and to-be journeys, service blueprints, operating models, and data flows.
Epics, user stories, acceptance criteria, MVP scope, and prioritised roadmaps.
UAT, change support, supplier alignment, release planning, and live-service improvement.
Senior service design expertise for complex, regulated, multi-stakeholder digital services.Public sector, health, travel, hospitality, freight, and enterprise transformation experience
Contact
Share the service, product, or operational challenge you are working through. BMK Consultancy can help clarify user needs, align stakeholders, and shape delivery-ready outcomes.